UK Delivery £4.95

– All parcels are sent via DHL on a next day delivery service.
– We endeavour to dispatch orders place before 12pm on the same day, however this will be dependent on stock availability and demand.
– All orders are sent via a next day DHL service and a signature will be required on delivery.
– If for some reason you’re not home when DHL call, they will attempt redelivery twice and will leave you a contact card to reschedule a delivery.
International Delivery

– All parcels are sent via DHL for international deliveries with the exception of Russia.
Please see our table below for shipping prices and guide timings

Country Shipping Zone Cost Estimated Time
EU Countries International £9.95 1-2 working days
Norway/ Switzerland International £20.00 1-2 working days
Channel Islands (Non EU countries) International £4.95 1 working day
Russia* (UPS Service) Zone 2 £35.00 3-5 working days
USA Zone 1 £20.00 1-2 working days
Korea Zone 2 £35.00 4-5 working days
Australia Zone 2 £35.00 2-3 working days
Japan & the rest of the World Zone 2 £35.00 2-3 working days

*Russia: due to strict shipping guidelines we can only ship to company addresses within Russia via our courier UPS.

UK includes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands – Jersey and Guernsey.

To place an international order simply select country of destination at checkout and shipping will be automatically calculated.  If you cannot see your country on the checkout menu please call +44 (0)20 3432 4247 or email orders@youmustcreate.com.

International delivery times vary depending on destination – for more information call us on +44 (0)20 3432 4247 or email us on orders@youmustcreate.com

 

Delivery Guidelines During Sale Period

During sale we are very busy and processing orders can take a little longer than expected. Providing your order is in stock you can expect to receive your parcel within 3 – 5 working days. This may take a little longer if you’re based outside of the UK and EU.

 

Sales Tax and VAT

All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable.

When you are at you shopping bag page, you can select the intended destination for your order, and we will automatically calculate the relevant shipping and VAT

 

Duties and Customs

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. Please note that this is the main reason non-EU customers receive a 20% VAT discount. We cannot mark the value of the parcel as a gift or of a lower value as this is against the law. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to minus all costs incurred.

 

Free shipping:

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Returns and Exchanges

If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 14 calendar days of delivery. Items returned outside that period will only be refunded if the return has been authorized by our customer service team.

If you are within the European Union and return your entire order for a refund within 14 calendar days of receiving it, we will also refund any initial postage and packing charges.

Please note that your statutory rights are not affected.To return an item, please contact YMC customer services on +44 (0)20 3432 4247 or by email to returns@youmustcreate.com for a Returns Authorisation code.

We will only accept returns of items that are unused and returned with all original tags and packaging intact. We will not accept returns of items that have been worn or where the tags have been removed. All shoes must be returned in their original boxes. You can send or drop your items with the completed Returns Form (supplied with your delivery) to:

YMC Website
23 Hanbury Street
London
E1 6QR
United Kingdom

Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Depending on whom you bank with, refunds may take a further few days to show up on your card statement.

Returns for Sale Items:

If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 14 calendar days of delivery.

We’re happy to offer an exchange or credit note for any unwanted Sale items, provided the items are re saleable condition and provided that you obtain a Return number within 48 hours of receiving the order. Please note that your statutory rights are not affected.