Payment and Security - You Must Create (YMC)
Paying by Credit or Debit Card
All transactions are in pounds sterling. We accept online payment in a secure environment with the following credit and debit cards:
• Visa Delta
• Maestro / Switch
We will not charge you for your order until the items are despatched. At the point of placing your order, card verification checks will be carried out.
Unfortunately we do not accept Cheques as a form of payment at this time.
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate. If your order is being despatched outside the European Union (EU) then we will deduct VAT.
When you are at your shopping bag page, you can select the intended destination for your order, and we will automatically calculate the relevant shipping and VAT.
Duty and Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which, if charged, you will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.
Security is a major concern of customers who want to purchase online. We have put in place a system that is much safer than giving your credit card details over the telephone, for example, and is the industry standard for the secure and encrypted transmission of information over the internet.
When you wish to buy the items you have selected, your browser makes a connection to the secure section of our website. This connection is different from a connection for normal Internet browsing. Your browser should show an icon to indicate that it has made a secure connection.
Depending on your browser settings, you may also get a message asking you if you want to continue and make the secure connection. We are using the very latest encryption technology (128 bit Secure Socket Layer or SSL). Any personal information you send to our secure server while the padlock icon is showing will be encrypted. This means no-one can intercept your details and read them.
1. Your Data
Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. For this reason, we do not require that you give us any information about yourself when you are browsing the site.
At the checkout area of our site, you will need to register with us. At this point we do collect and maintain personal information about you. This information can identify you and includes details such as your name, postal address and email address. It is used to fulfil product orders or to respond to enquiries. This information is passed from your browser to our secure server using 128-bit encryption technology which is the highest level possible. The information is held in our secure database.
We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.
We will not send you any marketing or promotional email unless you agree to it, when registering with the site. We will not pass on your e-mail address to any other company other than a company in the French Connection Group.
2. Data Protection Act
Our data collection and storage is governed by the rules of the UK Data Protection Act and other associated legislation.
3. Third Party Relationships
We very occasionally make your postal address details available to good and interesting companies, whose products may interest You Must Create customers – but if you do not want us to do this, when registering with the site, just check the third party check box and we will make sure we don’t.
We will not divulge your email address to any third parties other than the French Connection Group.
Areas of the site may contain links to other third sites that may be of interest to you. Please be aware that we don’t have control over the content of these sites or their privacy practices.
Many web sites store information in a small text file, called a cookie, which is kept on your computers hard drive.
On our web site we use this facility only to store information about the products you are interested in. So when you add a product to your basket we remember this information with a cookie.
We do not store your personal information through cookies or any of your payment information. So if you come back to the site at another time, the site will still have your basket information but not any of your personal information.
You do have the facility to switch off your cookie; however this means that you will have problems adding products to your basket.
If you have any queries or concerns, please contact YMC customer service on +44 (0)20 7494 1619.