FAQs

Shipping Information

Our shipping times and methods vary depending on where in the world you are ordering to. Please take a moment to review the below lead times and prices in order to know when you can expect your order.

*We are currently experiencing delays on shipments, therefore please note that shipments may take up to 10 working days to be dispatched.*

During sale periods, orders may take longer than our usual shipping times.

International shipments may be held by your local customs authority for an additional time for an assessment of duty fees or sales tax. Please keep hold of your tracking information, you will be notified by the courier whether your items are being held.

For orders shipping to EU countries, please expect delays of up to 2 weeks during the final stages of the Brexit transition. Please bear with us whilst we familiarise ourselves with the new logistical approach to shipping these orders.

YMC Standard Shipping Times

Destination Service Cost Shipping Time
ZONE 1: UK and UK Channel Islands DHL Express £3 (Free for orders over £100) 3 – 4 working days
ZONE 2: European Union DHL Express £7 (Free for orders over £200) 8 – 10 working days
ZONE 3: Norway and Switzerland DHL Express £10 (Free for orders over £200) 4 – 5 working days
ZONE 4: USA  DHL Express £10 (Free for orders over £200) 6 – 7 working days
ZONE 5: Rest of world* DHL Express £20 (Free for orders over £200) 6 – 7 working days

Note to Russian orders: due to strict shipping guidelines we can only ship to company addresses within Russia. Private addresses will not be accepted and your order may be cancelled.

Can I collect an order from your stores?

Unfortunately we do not offer a click and collect service from our stores for your online order.
If you wish to check the stock availability of our stores, please contact them directly and they will be able to assist you.

Store Contact Information:

YMC
11 Poland Street

T: 0207 494 1619

YMC
23 Hanbury Street

T: 0203 432 3010

Can I change the delivery address?

Unfortunately once your order has been placed, we cannot change your delivery address. Please take your time when submitting your order.

After dispatch please contact DHL directly to make any changes. The UK customer service number is 0844 248 0844.

What countries do you ship to?

We ship worldwide using DHL Express. If you have an enquiry about if we ship to you please contact us.

Note to Russian orders: due to strict shipping guidelines we can only ship to company addresses within Russia. Private addresses will not be accepted.

How do I track my order?

After your order is shipped you will receive an e-mail/text from DHL with your waybill number. This can be used to refer to your shipment and track it on the DHL website.

Will I be charged any extra taxes/duty fees upon delivery?

Please be aware that orders delivered outside the European Union may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments.