Shipping Information

We aim to dispatch orders placed before 10 AM on the same working day. This cannot be guaranteed, especially during busy periods. Orders made after 10 AM are expected to be dispatched by the following working day.

If in the event items in your order need to be transferred from a store or allocated from our external warehouse, you may expect an additional 1 – 3 working days for dispatch. You will receive an e-mail to inform you of this.

International shipments may be held by your local customs authority for an additional time for an assessment of duty fees or sales tax.

Destination Service Cost Shipping Time

ZONE 1:

UK and UK Channel Islands

DHL Express £3 (FREE for orders over £150) 1 – 2 working days

ZONE 2:

European Union

DHL Express £7 (FREE for orders over £200) 1 – 3 working days

ZONE 3:

Norway and Switzerland

DHL Express £10 (FREE for orders over £200) 1 – 3 working days

ZONE 4:

USA

 DHL Express £10 (FREE for orders over £200) 2 – 4 working days

ZONE 5:

Rest of world*

DHL Express £20 (FREE for orders over £200) 2 – 4 working days

Note to Russian orders: due to strict shipping guidelines we can only ship to company addresses within Russia. Private addresses will not be accepted.

Can I change the delivery address?

You have up until confirmation of dispatch for us to change your delivery address. Please e-mail us at orders@youmustcreate.com with reference to your 5 digit order number as soon as possible.

After dispatch please contact DHL directly. The UK customer service number is 0844 248 0844.

What countries do you ship to?

We ship worldwide using DHL Express. If you have an enquiry about if we ship to you please contact us.

Note to Russian orders: due to strict shipping guidelines we can only ship to company addresses within Russia. Private addresses will not be accepted.

How do I track my order?

After your order is shipped you will receive an e-mail/text from DHL with your waybill number. This can be used to refer to your shipment and track it on the DHL website.

Will I be charged any extra taxes/duty fees upon delivery?

Please be aware that orders delivered outside the European Union may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments.

Note to Russian orders: due to strict shipping guidelines we can only ship to company addresses within Russia. Private addresses will not be accepted.