Shipping Information
Shipping varies depending on where in the world you are ordering. Please see the below shipping methods, times and prices to know when you can expect your order.
| Destination | Service | Cost* | Shipping Time |
| UK, NI & Channel Islands | Royal Mail Tracked 24 | FREE | 1 – 2 working days |
| European Union | FedEx Standard | EUR 20 | 3 – 4 working days |
| Norway & Switzerland | FedEx Standard | USD 25 | 3 – 4 working days |
| North America | FedEx Express | USD 20 | 3 – 4 working days |
| Rest of World | FedEx Express | USD 25 | 3 – 4 working days |
Free shipping on all UK orders
International orders over €250 / $400 / $400 (ROW)
EU Orders
All orders are delivered duty paid (DDP). All prices on our site include European Union value-added tax (VAT) for shipments within the EU, charged at the prevailing local rate where applicable.
US Orders
All orders are delivered duty paid (DDP). The final price presented at checkout includes local US Sales Tax and all applicable tax, duties and tariffs payable by you. We cover 25% of duties for all US orders. No additional charges should incur upon delivery.
Rest of World Orders
For countries outside the UK, US and EU, orders are delivered duty paid (DDP). However, in some regions, additional import duties or local taxes may still apply depending on local regulations. These are the responsibility of the customer.
Sale Orders
During the busiest sale periods, please expect some delays in shipping orders. Your order may take up to 3 working days longer than our usual shipping times.
Collect in Store Orders
We offer a free collect in store option at our Hanbury Street, Shoreditch and Poland Street, Soho stores. If available for your item(s), it will be presented as a delivery option at checkout.
Orders will be available for collection in 1-2 working days and you will receive an email when your order is ready for collection. Please have your order confirmation email and a valid ID (passport or photo driving license) with you. If you are not collecting the order yourself, they will need to show a copy of the ready for collection email and also have their ID as confirmation.
You have 7 days to collect your order. Any order not picked up after 7 days will be cancelled, and a refund will be issued.
Please note, that you will need to pick up your order in person when choosing this delivery method at checkout. It is not possible to get your order shipped from the store. If collect in store is not showing at checkout, the item(s) are available for online delivery.
Returns Information
Orders placed on youmustcreate.com are eligible for return within 28 days of receipt for a refund or online credit. The item must be unused, in its original packaging with tags, and in unaltered condition. We do not offer exchanges.
Returns are the responsibility of the customer, and we cannot accept responsibility for items that are damaged or lost in transit. If online credit is selected, a gift card will be issued by email once the return is processed. Once online credit has been chosen, it cannot be changed to a monetary refund.
Please see the below return costs and couriers by location for our online return portal.
| Destination | Service | Cost |
| UK, NI & Channel Islands | Royal Mail | £5 |
| Europe | UPS | £15 |
| Cyprus, Luxembourg & Malta | UPS | £20 |
| US & Canada | DHL | £20 |
| Rest of the World | UPS | £35 |
UK Returns
We provide a online returns service for all UK customers using our online return portal . The cost of returning your items will be deducted from your total refund amount or may be charged for separately. To generate a returns prepaid label/QR code, please register your return and fill in information about your package below:
Information on your return will be emailed to you including your return label or QR code for printerless returns if available. Please ensure you use this label to avoid any extra charges and retain your proof of postage. Please allow up to 14 days for your return to be processed once this has been received by our warehouse.
We do not accept returns or exchanges in store for online orders, please use our online return portal to return your online order.
Collect in Store Returns
Orders placed to collect in store are eligible for return within 28 days of receipt of collection and can be returned in store only.
The item must be unused, in its original packaging with tags and in unaltered condition following our returns policy.
EU & International Returns
Please use our online return portal to initiate your return. The cost of returning your items will be deducted from your total refund amount or may be charged for separately. To generate a pre-paid returns label/QR code, please register your return and fill in information about your package below:
Information on your return will be emailed to you including your pre-paid returns label or QR code for printerless returns if available. Please ensure you use this label to avoid any extra charges and retain your proof of postage. Please allow up to 14 days for your return to be processed once this has been received by our warehouse.
Please note, if you have returned your item to us in a method not listed above, we are not responsible or liable for any loss, damage, or additional costs including any duties, taxes or charges that may incur.