Do you offer price adjustment?

Unfortunately we are unable to refund the price difference due to further markdowns in sale.

Can I make changes to my order once it has been placed?

Unfortunately we are unable to cancel or make any changes to your order once it has been placed. Please carefully read your details and order information when submitting your order.

If you need to change your delivery address, please contact the courier directly.

Can I use my physical gift card online?

Physical gift cards of any kind that were purchased in store cannot be redeemed online.

Why is my discount code not working?

From time to time we may issue promotional discount codes however unless stated otherwise, they are not valid in conjunction with any other coupon, discount offer, or promotion and are not redeemable on any previous purchases. If you have a valid code that is not applying to your basket, please contact Customer Service for assistance.

YMC reserves the right to withdraw or alter the details of any promotion or offer at any time.

How do I use my discount code on my order?

At the checkout you will be able to enter your discount code. When you click “apply” it will be added to your order and the qualifying items in your basket. Unfortunately, we cannot reissue a promotion code in the event that your original order is returned to us.

Can I combine multiple orders?

Unfortunately orders made separately by the same person/going to the same address cannot be combined once they have been placed.

How do I know my order has been processed?

We like to keep you updated as possible with the journey of your order and will send you email notifications at each stage. Once your order is placed, you will receive a confirmation email, if you do not receive this, it may be that an incorrect email address was inputted or the confirmation email has ended up in your junk/spam. If neither are the case, please contact Customer Service to check/confirm if your order has gone through.

You will then receive a second email to confirm your order is processing and payment is then authorised. We aim to process orders within 3 working days. We will then send you a final email once your order is packed and ready to be dispatched.

Do your prices include tax?

All prices on our site are inclusive of European Union value added tax (VAT) for shipments within the EU at the prevailing rate where applicable.

Please be aware that orders delivered outside the European Union may incur additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments.