How do I know my order has been shipped?

You will receive a shipping confirmation email with tracking information once your order has been processed and picked up by your courier.

What if I’m not in to sign for my delivery?

Your courier will contact you with instructions on how to reschedule, you should be able to change your delivery options with your courier.

Can I collect an order from your stores?

Unfortunately we do not offer a click and collect service from our stores for online orders. If you wish to check the stock availability of our stores, please contact them directly using the details here and they will be able to assist you.

Can my order be delivered to a different address to my billing address?

Yes, you can choose a different shipping address upon checkout.

Can I change my delivery address?

Unfortunately once your order has been placed, we cannot change your delivery address.

If you need to change your delivery address, please contact the courier directly.

What countries do you ship to?

We ship worldwide. Please note that we do not ship to: Belarus, Israel, Libya, Palestine, Russia, Sudan, South Sudan and Yemen.

How do I track my order?

After your order is shipped, you will receive a shipping confirmation email from us with tracking information alongside a tracking notifcation from your courier. This can be used to track your order on the courier website.

Will I be charged any extra taxes and/or duty fees upon delivery?

Any tax and/or duty fees where applicable are included. No additional charges should incur upon delivery, please contact orders@youmustcreate.com if you have any questions.