FAQs

How do I use my physical gift card, online?

In order to use a physical gift card online, you will need to contact our Customer Service to get this transferred over. Your physical gift card will only be valid online.

Your YMC e-Gift Card will expire three (3) years from the date of purchase.

How do I use my promotion code on my order?

At the checkout you will be able to enter your promotion code. When you click “Apply” it will be added to your order. Unfortunately, we cannot reissue a promotion code in the event that your original order is returned to us.

Can I combine multiple orders?

Unfortunately orders made separately by the same person/ going to the same address cannot be combined once they have been placed.

Orders Information

We are constantly growing our online business and would love to be able to assist you wherever we can. If you have any questions about an order, our products or our website, please reach out to us via email.

Alternatively check out the Customer Support section – the answer might be there already!

Do your prices include tax?

All prices on our site are in pound sterling (GBP £) and are inclusive of European Union value added tax (VAT) for shipments within the EU at the prevailing rate where applicable.

Please be aware that orders delivered outside the European Union may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments.

How do I know my order has been processed?

Once you have placed your order, you will receive a confirmation e-mail. If you do not receive a confirmation e-mail, it may be that an incorrect e-mail address was specified or the confirmation email has ended up in your junk/ spam. If neither are the case, please get in touch with our Customer Service and we will confirm your order has gone through.

We aim to process orders within 2 working days. You will then receive a second e-mail to confirm your order is processing and payment is then authorised. We send you a final email once your order is complete and ready to be dispatched.