FAQs

Orders Information

Please carefully read your details and order information when submitting your order as we cannot cancel or change any details once it been placed. Below are some helpful FAQs but should you need any assistance please contact us on orders@youmustcreate.com

FIRST PURCHASE PROMOTION

Enter the promo code provided via email to get 10% off your first order when you subscribe to our newsletter. Subject to the following terms and conditions:

– This offer only applies to first time orders, with no minimum spend
– Full-priced orders only
– Cannot be combined with any other promotion or coupon code
– Cannot be redeemed for the purchase of gift cards
– One use per logged-in customer
– Online purchases only
– We reserve the right to cancel this promotion, or orders relating to it, at any time

DISCOUNT COUPONS, ONLINE OFFERS & COMPETITIONS

From time to time we may issue promotional discount codes, online offers or competitions. Unless stated otherwise, they are not valid in conjunction with any other coupon, discount offer, or promotion. And they cannot be applied to any previous purchases.

YMC reserves the right to withdraw or alter the details of any promotion or offer at any time.

PRICE ADJUSTMENT

Unfortunately we are unable to refund the price difference due to further markdown in sale.

Can I make changes to my order once it has been placed?

Unfortunately we cannot make any changes or cancellation to your order once it has been placed. Please carefully read your details and order information when submitting.

If you need to change your delivery address, please visit the DHL on demand website https://www.ondemand.dhl.com/ and enter the tracking number you received from DHL’s notification email. The website asks for your phone number for verification so we cannot change it for you on our end.

How do I use my promotion code on my order?

At the checkout you will be able to enter your promotion code. When you click “Apply” it will be added to your order. Unfortunately, we cannot reissue a promotion code in the event that your original order is returned to us.

Can I combine multiple orders?

Unfortunately orders made separately by the same person/ going to the same address cannot be combined once they have been placed.

How do I know my order has been processed?

We like to keep you updated as possible with the journey of your order and will send you email notifications at each stage.

Once your order is placed, you will receive a confirmation e-mail.
If you do not receive a confirmation e-mail, it may be that an incorrect e-mail address was specified or the confirmation email has ended up in your junk/ spam. If neither are the case, please get in touch with our Customer Service and we will confirm your order has gone through.

You will then receive a second e-mail to confirm your order is processing and payment is then authorised. We aim to process orders within 3 working days.

We will then send you a final email once your order is complete and ready to be dispatched.

Do your prices include tax?

All prices on our site are in pound sterling (GBP £) and are inclusive of European Union value added tax (VAT) for shipments within the EU at the prevailing rate where applicable.

Please be aware that orders delivered outside the European Union may attract additional import duty or local sales tax. This is to be paid by the receiver upon arrival in the country or at delivery. Rules and charges vary by country and local governments.