Returns Information

STORE PURCHASE TERMS AND CONIDITONS

Returns for a refund must be made within 7 days of purchase, and returns for an exchange or gift card must be made within 14 days of purchase. Returns and exchanges can only be offered with a receipt of the goods and are made at the staff’s discretion. Please note that we can only offer exchanges and not refunds in store during promotional and sale periods.

We will only accept items with all original tags and any packaging intact. We will not accept items that have signs of wear or where the tags have been removed. All socks, shoes and sunglasses must be returned in their original boxes and packaging. This does not affect your statutory rights.

 

ONLINE PURCHASE TERMS AND CONDITIONS

We will only accept items that are unused and returned within 14 days of delivery with all original tags and any packaging intact. We will not accept items that have signs of wear or where the tags have been removed. All socks, shoes and sunglasses must be returned in their original boxes and packaging. This does not affect your statutory rights.

 

RETURN BY MAIL:

Returns by mail are the responsibility of the customer. We cannot accept responsibility for items that are damaged or lost in transit. For that reason we recommend using a service with tracking. Within the UK we recommend ‘Royal Mail 2nd Class Recorded’. Internationally, you could use your local country’s postal service with tracking. For higher priced returns we recommend using an insured service with tracking.

Please be sure to include a completed returns form enclosed in your package and send to the following address: 

YMC Returns
23 Hanbury St
London E1 6QR
United Kingdom

 

RETURN TO STORE:

You can drop off a return in one of our London stores to be sent to us for processing.

Alternatively you can make an exchange in store. Any remaining balance for exchanges of a lower value will be returned to a store gift card. We don’t offer full refunds for online orders in store at this time.

Please be sure to bring along your packing slip enclosed in your package or have your confirmation e-mail handy.

If you require any further assistance please call us on +44 (0)20 3432 4247 or e-mail orders@youmustcreate.com.

 

How long do returns take to process?

We aim to process returns within 5 working days of delivery. During busy periods please allow up to 2 weeks.

Refunds will appear in your bank account within 3 – 5 working days after processing or 1 working day for PayPal orders.

If you require any assistance please call us on +44 (0)20 3432 4247 or e-mail orders@youmustcreate.com

Can I drop off my return in store?

You can drop off a return in one of our London stores to be sent to us for processing.

Alternatively you can make an exchange in store. Any remaining balance for exchanges of a lower value will be returned to a store gift card. We don’t offer full refunds for online orders in store at this time.

Please be sure to bring along your packing slip enclosed in your package or have your confirmation e-mail handy.

If you require any further assistance please call us on +44 (0)20 3432 4247 or e-mail orders@youmustcreate.com.

Can I refund/exchange my online order in store?

We can’t refund online orders in store at this time but you can drop off your return in store to be sent to us for processing.

Alternatively you can make an exchange in store. Any remaining balance for exchanges of a lower value will be returned to a store gift card.

Please be sure to bring along your packing slip enclosed in your package or have your confirmation e-mail handy.

If you require any further assistance please call us on +44 (0)20 3432 4247 or e-mail orders@youmustcreate.com.

 

How long do I have to return my items?

STORE PURCHASES:

Returns for a refund must be made within 7 days of purchase, and returns for an exchange or gift card must be made within 14 days of purchase. Please read our ‘Returns Information’ section at the top for more information.

 

ONLINE PURCHASES:

We will only accept items that are unused and returned within 14 days of delivery. Please read our ‘Returns Information’ section at the top for more information.