How long do I have to return my order?

We will only accept items that are unused and returned within 28 days of receipt. Please visit our Shipping and Returns page for more information.

How do I return my online order?

Please visit returns.youmustcreate.com to register your return and generate your returns label. Please visit our Shipping and Returns page for more information.

Please ensure all the items you are returning have been registered on the returns portal and comply with our returns policy. If you are returning an item not registered within your initial returns label, this may cause some delays processing your return.

Why is my order not showing on the returns portal?

Please make sure that your email is the same as the email address you placed your order with. Your order number should start with YMC, followed by 6 digits (i.e YMC123456). If you still have issues registering your return, please reach out to orders@youmustcreate.com

How long do returns take to process?

Please allow up to 14 days for your online order return to be processed once this has been received by our warehouse. Refunds will appear in your bank account within 3 – 5 working days after processing or 1 working day for PayPal orders.

Can I refund/exchange my online order in store?

We currently do not offer exchanges or return items bought online or process any online related transactions directly in the stores. Please use our returns portal to arrange your return for your online order at returns.youmustcreate.com

I received an incorrect or faulty product, what should I do?

On the rare occasion that you have received an incorrect or faulty product, please reach out to orders@youmustcreate.com and our team will respond to you as quickly as possible.

I received an item as a gift, can I return or exchange it?

Any item returned will be credited to the original payment method. Unfortunately, we do not offer credit notes, exchanges or an alternative return arrangement for gifts purchased online.

Can I return an item bought on sale?

You can return sale items that are unused and comply with our returns policy within 28 days of receipt using our online returns portal. Please visit our Shipping and Returns page for more information.

Do I have to pay for my international return?

The cost of your return will be deducted from your total refund amount or may be charged for separately using our online returns portal. Here, you will be able to see the cost of your return as this differs for international customers depending on your location. We have also included a table on returns cost by location on our Shipping and Returns page.